MTN billing Ref ***

<p>I took a contract simcard that was supposed to be R99.00 a month last year in Ocotober. From the first debit order, the amount debited was R139, as opposed to the R99.00 I signed for. On the first month, I thought it was because of admin fees included, so I let it go. When the same amount went off in December, I approached the branch where I took the contract from for assistance. They told me they are gonna look into it, and that possibly the product code was captured incorrectly. I went again in Feb 2017 because nothing had changed. They took my details, promised to call me, and they never did. MTN call centre could not help me (understandably so) because I needed to consult with the branch I got into a contract with. I went again end of April to ask for my contract so I can see why I am being debited more than what I am getting. They said they no longer have that contract with them, and that they are going to get intouch with the billing department for further assistance. It's now May, still no help and no phone call. The benefits are 2GB, and 4GB night express. I did not take anything extra, why am I paying R139 instead of the R99 on you pamphlet?</p>