1 reviews | Active since Feb 2012
MTN Billing Query MTN REQ:***.
I logged a query with Tygervalley branch more that two months ago. Ten days ago I logged the same query on MTN's complaint site. Until today I'v heard nothing. I had two contracts. I cancelled one. After 2 moths I've realised it was not cancelled yet and I was billed for it all along. MTN suspended my services. Then all of a sudden they activated my phone again and then they suspended my services again. And they still charge me the full monthly package. I'm also billed an enourmous amount for data that i've used and I requested proof of that. For days I've tried to get hold of them telephonically and when I went to the branch I've been told that their call centre has closed down. I am unable to use my phone. It's even blocked for incoming calls. I just want my statement to be updated and to reverse the funds that was taken from my account. I'm also not accountable for the monthly bill because of the account that was suspended.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused. Please pardon the late reply.
Please be advised we were trying to get hold of you regarding this matter, however we have sent you an email we will await your response.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nobuhle
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused. Please pardon the late reply.
Please be advised we were trying to get hold of you regarding this matter, however we have sent you an email we will await your response.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nobuhle
REQ:***
