MTN : Billing query

I have called MTN call center number 808 about 9 times already. I have also sent mails to the listed e-mail address to get an itemized billing report for January as my back account was frozen due to a ***** incident. I am still waiting one month later with them sending my invoice instead of the bill. I cannot believe that a company is this inconsiderate about their subscribers. <br> <br> I am reaching a point were I am going to go to a walk in center a kick the living hell out of the manager until this is sorted.