rV
rupesh V
1 reviews | Active since Aug 2015
28 Sept 2016, 09:31
MTN billing problems
<p>Yesterday (28/09/2016) I received an SMS from MTN notifying me that my airtime on my contract had been depleted. I know for a fact that this was not possible. I called the call centre on ********** and some of the call centre agents I have dealt with were not able to solve my issue and some lacked knowledge of how the MTN top up contracts work. </p> <p>The service I received was terrible and this morning I called the call centre again using my reference number given to me and the problem has still not been resolved. I deal with clients on a daily bases and require to make calls and send SMS's. I am currently unable to do this as MTN will be charging me on per second billing regardless of the mishap which had happen on their side.</p> <p>MTN please get your act together and resolve this issue ASAP.</p> <p> </p>
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MTN South Africa's replyOfficial
03 Oct 2016, 23:15Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that we had a technical issue on 27 September 2016 with data charges on the unbilled October invoices which affected some of our customers, our billing department has since rectified the issue and lifted the suspension for the affected customers and the affected bundles have been restored.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply03 Oct 2016, 23:15
Official
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that we had a technical issue on 27 September 2016 with data charges on the unbilled October invoices which affected some of our customers, our billing department has since rectified the issue and lifted the suspension for the affected customers and the affected bundles have been restored.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,