MTN BILLING PATHETIC SERVICE

Item: MTN South Africa
Rating: 2
Author: LARA S

I requested for an early termination form in order to cancel my MTN contract on the 7th September 2015 and it's now the 26th September and have not had a reply back from MTN. I wish to CANCEL my contract and all i want is a form to be emailed or faxed through to me. I send email after email and get no response..? I WILL NOT BE PAYING MY MONTHLY INSTALLMENT OF R169 at the end of September 2015 until i get my form - i find this lack of service pathetic and i will NOT be taking another contract with MTN. COMPLETELY USELESS!!!<br> <br>

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Replies (1)

MTN South Africa's replyOfficial

26 Sept 2015, 10:02

Hello Brocky25364,

Thank you for your post to the hello peter website.

Apologies for the inconveniences caused. The matter has been escalated to our retentions and cancellations teams to assist you further.

We will be in touch as soon as possible.

Rest assured, it is not our intention to displease you.

Regards,
Somayya
MTN SA
REQ:***

MTN South Africa's reply26 Sept 2015, 10:02

Official