iM
itami M
1 reviews | Active since Sept 2009
04 Mar 2015, 08:39
MTN Billing pathetic
After logging so many complains on MTN'S incorrect billing, MTN is persistent on same incorrect billing even after they gave me a word that it has been sorted out. Lemme repeat my contract has been converted into a top up, not an limited open line,. My usage is to cut off when i reach the set limit!!! i WILL NEVER RENEW MY CONTRACT WITH EVER AGAIN, Period!!!!!
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MTN South Africa's replyOfficial
11 Mar 2015, 12:58Hello etamec,
We do apologize for the breakdown in service and for any inconvenience caused. It is not our intention to have dissatisfied you in any way.
We've perused the account and see that you were already credited for the additional usage that was generated due to the usage limit that failed. A total credit amount of R1967.50. This credit was allocated to the account on 5th of December 2015.
We've now requested the months of January & February 2015 to be validated and we will give you feedback once the matter has been dealt with. The reference number for the request logged is REQ:***.
Regards
Tim
MTN Complaints Management Team: REQ:***
We do apologize for the breakdown in service and for any inconvenience caused. It is not our intention to have dissatisfied you in any way.
We've perused the account and see that you were already credited for the additional usage that was generated due to the usage limit that failed. A total credit amount of R1967.50. This credit was allocated to the account on 5th of December 2015.
We've now requested the months of January & February 2015 to be validated and we will give you feedback once the matter has been dealt with. The reference number for the request logged is REQ:***.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply11 Mar 2015, 12:58
Official
Hello etamec,
We do apologize for the breakdown in service and for any inconvenience caused. It is not our intention to have dissatisfied you in any way.
We've perused the account and see that you were already credited for the additional usage that was generated due to the usage limit that failed. A total credit amount of R1967.50. This credit was allocated to the account on 5th of December 2015.
We've now requested the months of January & February 2015 to be validated and we will give you feedback once the matter has been dealt with. The reference number for the request logged is REQ:***.
Regards
Tim
MTN Complaints Management Team: REQ:***
We do apologize for the breakdown in service and for any inconvenience caused. It is not our intention to have dissatisfied you in any way.
We've perused the account and see that you were already credited for the additional usage that was generated due to the usage limit that failed. A total credit amount of R1967.50. This credit was allocated to the account on 5th of December 2015.
We've now requested the months of January & February 2015 to be validated and we will give you feedback once the matter has been dealt with. The reference number for the request logged is REQ:***.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,