1 reviews | Active since Aug 2015
Mtn Billing out of contract agreement
Main reason for complaint:<br> Very poor and un-professional service<br> No success after repeated visits to different Mtn branches<br> Inability of any branch to assist<br> Third month in a row that problem exists<br> <br> Mtn Ref No *** with Cell No *** dated 11 June 2015<br> <br> Contract agreement and confirmed several times with Mtn is set and limited at R 479.00 for this specific phone as from 11 June 2015<br> <br> Actual billed<br> 1/7/2015 R 843.21 excess R 364.21<br> 1/8/2015 R 707.07 excess R 228..01<br> At 11/8/2015 already in excess of more than R 200.00<br> All branches confirmed the above figures but unable to rectify<br> <br> On recall of Monthly payment and only pay what is owed to Mtn as per contract, Mtn threat to suspend service<br> Apart from excess payment Mtn suspend service anyway on reach of contract value - R 479.00<br> <br> Demand<br> All excess to be refunded or credit on account to be allowed<br> Account to be fixed and rectified<br> Formal reply from Mtn that problem is fixed and rectified<br> <br>
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
E***: The account has been billed extra for data charges after the 500MB has been used up. No usage limit has been set up at this time. The billing is for 1-6-2015 up to 1-7-2015. Upgrade fee has been added to this invoice.
E***: No extra charges for data or calls done.
The usage limit has been set up only on the 19-8-2015. We do pick up that the account has been billed for H/W Fees we have requested for this service to be removed due to the upgrade done in June month. The account will be credited for this amount from the upgrade date. REQ:***.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
E***: The account has been billed extra for data charges after the 500MB has been used up. No usage limit has been set up at this time. The billing is for 1-6-2015 up to 1-7-2015. Upgrade fee has been added to this invoice.
E***: No extra charges for data or calls done.
The usage limit has been set up only on the 19-8-2015. We do pick up that the account has been billed for H/W Fees we have requested for this service to be removed due to the upgrade done in June month. The account will be credited for this amount from the upgrade date. REQ:***.
Kind Regards,
Alice van der Merwe
***