MTN billing on a cancelled contract

In July 2024, we found out that 3 new cell numbers were *****ulently added against my husband's contract. He duly registered a case with the police and provided the details to the local MTN dealership.

Nothing was resolved over the next few weeks and to play safe, he cancelled his MTN Cellphone contract on 20 August 2024. A one month notice period app**** and the contract was due to expire on 20 September 2024. He duly moved to Pay As You Go on the 20 Sept and the final bill was presented at the end of September, which was paid in full.

In October 2024 a new debit from MTN was presented to his account for October, which he rejected as this was obviously a billing glitch. Since then he has made numerous calls to the helplines to try and resolve the issue, with no success. He would be passed from one department to the next with no-one taking responsibility and MTN continuing to pester him with messages threatening legal action.

The emails make no provision for him to address someone directly and from our point of view, he has gone beyond reasonable attempts to correct this problem. We are frustrated with the lack of progress and starting to view their messages as nothing less than harassment.

We are extremely disappointed with MTN's performance in this matter