1 reviews | Active since Apr 2019
MTN Billing Nonsense
I chose not to upgrade my device two years ago when my contract was up for renewal, instead I chose to go onto a month to month deal in case I need to upgrade my device at a later stage. The contract I signed stated R539 per month, month to month..
My problem is, I was never billed R539 per month, it has always been around R708, without any add-ons. I've called MTN multiple times, I've even gone into the Sandton branch on multiple occasions where I 'renewed' my contract. Each time I get a reference number, each time it gets escalated and each time I get a 'Your Query has been resolved' notification, when it hasn't been resolved. I've been told by the Sandton branch: 'Oh, they never app**** your discounts.' But, still, nothing gets resolved - it's almost two years later now and I'm still struggling to get this resolved.
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
The extra charges to your invoice is for content charges.
Kindly note that content service is not part of MTN services it is a third party service. The registration of these services is completely voluntary and is activated on the handset. Therefore, the billing solely gets traced back to the MTN number.
*141*5# to view, activate or cancel any WASP subscription.
Partner contact details is as follows :
Clabme : ***
Integra44 : ***
We would like to assure you that we are actively working to improve our service levels.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints Management Team
Best regards,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
The extra charges to your invoice is for content charges.
Kindly note that content service is not part of MTN services it is a third party service. The registration of these services is completely voluntary and is activated on the handset. Therefore, the billing solely gets traced back to the MTN number.
*141*5# to view, activate or cancel any WASP subscription.
Partner contact details is as follows :
Clabme : ***
Integra44 : ***
We would like to assure you that we are actively working to improve our service levels.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints Management Team
Best regards,