1 reviews | Active since Feb 2018
MTN billing nonsense
So annoyed with MTN, they double charged my account without communicating with me and now they are refusing to pay me back.
i have a cellphone contract with MTN, i pay the contract via a debit order everything and religiously on the 15th of each month. last month they debitmy account, R543,73 ( that is my contract fee) and later towards the end of the month I received a message from Mtn saying my account is overdue. I then took it upon myself to call MTN and quiry this, when i asked them , they said i shoud check my statement the money that was debited was reversed back to my account.. why it was reversed back i dont know, so I agreed that i will have to make a cash payment. Which i did pay on the 06th of July and at that time i was told to pay R555,23 ( including charges), this was for the June debit order that was reversed. Now on the 15th MTN double charged me R1098,96 instead of R543,73 for the 15th of July. My contract with MTN does not say i have to pay 1098,96 and again MTN did not inform me about such. i spoke to this lady Anna Xhivambo Ref: ********** 79, who was adamant that MTN cant reimburse my money, when i asked to speak to hee Manager she said all her managers are in a meeting.
I want my money reimbursed back ASAP.
Dear Awelani,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Please note I have a logged a refund request for the remaining amount to repaid back to you.
Herewith is your reference number ***. The refund will take between 3 to 4 working days to be processed.
It is my goal to restore your confidence in our company by solving this problem and preventing it from happening again.
Thank you again, for your honest feedback. I hope to have the pleasure of serving you again in the future.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Awelani,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Please note I have a logged a refund request for the remaining amount to repaid back to you.
Herewith is your reference number ***. The refund will take between 3 to 4 working days to be processed.
It is my goal to restore your confidence in our company by solving this problem and preventing it from happening again.
Thank you again, for your honest feedback. I hope to have the pleasure of serving you again in the future.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,