1 reviews | Active since Feb 2017
MTN billing my account after cancellation
<p>I cancelled my cell phone account on 28/02/2015. The reference number on the system shows that the account was cancelled, but my bank account has still been debited to date.</p> <p> </p> <p>Getting through to cancellations is a frustration - two weeks ago I spent half an hour trying to get through to the right person with numerous dropped calls only to eventually be told that it's after hours.</p> <p> </p> <p>The person I have just spoke to doesn't seem to know what to do about this. Apparently he will get his supervisor to phone me back, but I know this won't happen. On a previous contact an e-mail was sent for someone to phone me and I'm still waiting for the call. I hate wasting my time trying to sort out MTN's problems.</p> <p> </p> <p>MTN - GET YOUR ACT TOGETHER!!!</p> <p> </p>
Thank you for getting back to me on this.
If this is going to reflect as a credit, please ensure that it reflects under the following number: **********
Do not pass the credit under the number ********** - this is a business account.
As expected, I did not get the call from MTN that I was promised before the end of business yesterday. That's simply not good enough.
Thank you for getting back to me on this.
If this is going to reflect as a credit, please ensure that it reflects under the following number: **********
Do not pass the credit under the number ********** - this is a business account.
As expected, I did not get the call from MTN that I was promised before the end of business yesterday. That's simply not good enough.