SC
Susan C

1 reviews | Active since Oct 2011

09 Dec 2015, 16:37

MTN billing months post cancellation of contract

MTN is still billing for a contact that expired in October - and which I went into a store to cancel on the 5th of that month. I was told that, although I had paid for October, no more data would be available. I should, I was told, have read the fine print to know this. That not being bad enough, MTN has now deducted the contract fee for 2 more months. The number given for Customer Care on the invoice has a message 'this number does not exist' when called, and no other number I have tried gets to the call centre. I have stopped the debit order, and am required to let mTN know this- but am completely unable to do so. Definitely my worst experience ever with a service provider.

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Replies (1)
MTN South Africa
MTN South Africa's reply15 Dec 2015, 09:32
Official
Hello SueC1000,

We sincerely apologize for any inconvenience caused as a result of this.

Kindly note that as per the reference number REQ:*** as per 30 days' notice the termination date was 2015/11/04 and the extra money that was paid R261.66 was credited to your MTN Account , I have asked banking to refund it into your bank account that is showing on our systems reference REQ:***.

Kind Regards
Nompumelelo
REQ:***