MW
Michael W
1 reviews | Active since Jun 2018
14 Jun 2018, 12:25
MTN Billing Mess Up
I have been with MTN for many years, But since my last contract upgrade about 2 years ago I have been fighting with MTN to sort out my account due to a stuff up on their side on the billing. 2 years down the line it still isn't sorted and no one seems to try and fix it. Each month I pay my amount due but still shows I owe some. I have reached the point where I don't want to upgrade my contract again with MTN due to the error thats been happening for the last 2 years.
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MTN South Africa's replyOfficial
18 Jun 2018, 15:16Thank you for your post and for bringing the matter to our attention .
kindly note that n the 2017-12-17 @ 11:52 you transferred to our credit management. There you were advised there is nothing wrong with your account, but the account is just behind with payments .
I have resent the invoices and statements from December 2017 to May 2018 for perusal .
You may contact 135 ( MTN customer care) and ask to be transferred to credit management for a payment arrangement.
Warm regards,
Eunice
Complaint analyst.
Best regards,
MTN South Africa's reply18 Jun 2018, 15:16
Official
Thank you for your post and for bringing the matter to our attention .
kindly note that n the 2017-12-17 @ 11:52 you transferred to our credit management. There you were advised there is nothing wrong with your account, but the account is just behind with payments .
I have resent the invoices and statements from December 2017 to May 2018 for perusal .
You may contact 135 ( MTN customer care) and ask to be transferred to credit management for a payment arrangement.
Warm regards,
Eunice
Complaint analyst.
Best regards,