MTN Billing mess
<p>Contract i renewed and signed for not the contract i'm getting billed for and received a massive so called out of bundle invoice . After 2 months any 8 call to MTN no closer to any reasonable answer. Been a loyal client for 20 years .</p>
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
29 Sept 2016, 14:04Good Day Jaco Oberholzer
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that your invoices are high due to Packet switched data call charges on your number. Please be advised that the charges have been validated correct as per sim number *** and usage was generated directly from this sim number. We have sent to you the URL report on the 2016-09-21 to show you the websites that were connected.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Best regards,
MTN South Africa's reply29 Sept 2016, 14:04
Official
Good Day Jaco Oberholzer
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that your invoices are high due to Packet switched data call charges on your number. Please be advised that the charges have been validated correct as per sim number *** and usage was generated directly from this sim number. We have sent to you the URL report on the 2016-09-21 to show you the websites that were connected.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Best regards,