AL
Andre L
1 reviews | Active since Mar 2012
03 Jan 2019, 12:50
MTN billing me for somebody else
I have changed a contract number to pre paid Sept 2017 and then stopped using it. MTN now have given the number ( ********** ) to somebody else as a new contract and they are charging me for it. I have sent them mail three times before they responded. I now have a reference number and nothing gets sorted. I'm still getting billed and they are still taking their money as I had a debit order in place before.
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Replies (2)
MTN South Africa's replyOfficial
07 Jan 2019, 14:50Good day Andre
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us while we investigate the matter. We have sent a case to our ***** department to understand how the account was reactivated. In the meantime we have reversed the payment due on the invoice. We will revert to you.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us while we investigate the matter. We have sent a case to our ***** department to understand how the account was reactivated. In the meantime we have reversed the payment due on the invoice. We will revert to you.
Warm regards,Mazwi ZumaComplaints Analyst
MTN South Africa's reply07 Jan 2019, 14:50
Official
Good day Andre
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us while we investigate the matter. We have sent a case to our ***** department to understand how the account was reactivated. In the meantime we have reversed the payment due on the invoice. We will revert to you.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us while we investigate the matter. We have sent a case to our ***** department to understand how the account was reactivated. In the meantime we have reversed the payment due on the invoice. We will revert to you.
Warm regards,Mazwi ZumaComplaints Analyst
AL
Andre L's updateReviewer Update
19 Jan 2019, 15:10Good day Mazwi,
Thanks for your reply. I waited for you to revert to me but nothing. What did happen is that you now sent me a notice for payment of outstanding debt with promises to report me at a
registered credit bureau. The payment due was never reversed by you as promised. Just to recap, the number ( ********** ) you sent the sms's to doesn't belong to me anymore! The account you are billing are supposed to be closed. I cannot phone you either as 083135 tells me that it is a pay as you go number.
Can you please attend to this matter urgently!
Regards,
Andre
AL
Andre L's update19 Jan 2019, 15:10
Reviewer Update
Good day Mazwi,
Thanks for your reply. I waited for you to revert to me but nothing. What did happen is that you now sent me a notice for payment of outstanding debt with promises to report me at a
registered credit bureau. The payment due was never reversed by you as promised. Just to recap, the number ( ********** ) you sent the sms's to doesn't belong to me anymore! The account you are billing are supposed to be closed. I cannot phone you either as 083135 tells me that it is a pay as you go number.
Can you please attend to this matter urgently!
Regards,
Andre