MTN billing me for services I have cancelled in June 2024

MTN billing me for services I have cancelled in June 2024

I was using home wifi. I took the device back to their branch in Rosehill Mall (Port Alfred) on 14 June 2024. I was told that it will be cancelled and that I should phone the MTN number within 3 days to make sure it is canceled, it was weekend and public holiday which they are closed on so I phoned the next week and the lady over the phone has confirmed that the contractis cancelled so I left it at that. A month later I received an invoice with an amount on it for the wifi, I ignored it as I thought it was a fault and then a few weeks later there was another invoice showing another amount added.

I phoned to find what it was as I have cancelled the wifi, they told me it was ***** and that I should contact ***** department which I did, I waited a whole month for them to tell it is not ***** and that I should contact customer service. Which I did and only then after 2 months they could tell me that the cancellation never happened and that I need to go back the store to make sure it is cancelled, which I did.

The lady at the store told me it is definitely cancelled on her side and that I should phone the customer care again and give them the cancellation number.

I just phoned the billing department and they told me it is not cancelled and that I should talk to the cancellations department, which she transfered me to.

And now the cancellations department says it is cancelled and 5 minutes later of talking to her she says it is not cancelled and that I need to go back to the store.

Absolutely ******* service keep sending me back and forth from talking on the phone to going back to the store. And in the mean time my account keeps getting more.