WK
Who K
1 reviews | Active since Nov 2015
08 Nov 2015, 12:08
MTN Billing Me For Nothing
After having trouble ending my contract with MTN, I finally received confirmation that I my number was successfully migrated to PAYG. Despite this, they are still billing me monthly to my account.<br> <br> This is typical of the bad service and management that I have come to expect from MTN. Give me back my money, NOW!!!!
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
08 Nov 2015, 14:56Hello FarKrumble,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records your contract was cancelled in October as per your request ,hence your last payment was on the 07 of November.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records your contract was cancelled in October as per your request ,hence your last payment was on the 07 of November.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
MTN South Africa's reply08 Nov 2015, 14:56
Official
Hello FarKrumble,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records your contract was cancelled in October as per your request ,hence your last payment was on the 07 of November.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records your contract was cancelled in October as per your request ,hence your last payment was on the 07 of November.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***