MTN billing me for ghost data- not received

Yellow MTN team

I am a very disappointed customer.

The background of my story is as follows:

I app**** last year for a SIM ONLY MONTH TO MONTH CONTRACT FOR 35GB , my account was well paid on time .

I received a call to extend the data to 100GB due to my perfect payment record , I accepted with an understanding that the month to month sim only deal will end on AUGUST 2026 .

A round may 2026 , I failed to meet my obligations of my monthly account fee . Then I called in June , I even went to the MTN store to explain that I failed to make payment and I would like the month to month contract closed .

I was told : - month to month it is not cancelled anytime ,I have to wait for the end term contract. - I will not receive anydata until I pay the outstanding amount for one month - because I am also not receiving data once the month of August ends , I should call to cancell .

Today time h09:27 , I called MTN to cancell but I was told I will not be able to cancel due to out standing payment, well I fully agreed . Then they told me the amount is R1300.00 then I was shocked . I was even told that MTN will continue to debit even if I have stopped receiving data from April 2026.

Now I am being forced to pay for data that was not received. Now I am being forced to pay for a month to month contract that is not a permanent contract.

Now I fail to understand it means the person that sold me the package failed to explain properly because I remember I clearly told him , I hate contracts because my finances are un-predictable . I told him that I need something that will allow me to cancel at anytime , if I fail to make payment and he said that MONTH TO MONTH IS THE PERFECT DEAL 🤝

TODAY , MY CREDIT PROFILE IS NOW AFFECTED BY ONE OF THE MTN CHAMPIONS .

THIS is totally *****ulent activity to people who can not afford .