MTN BILLING ME FOR CANCELED INSURANCE

DO NOT INSURE WITH MTN INSURANCE!!!! I bought my phone in May at MTN Mall of Africa. The consultant, Thabang Mshololo assumed that I wanted insurance without consulting me. When I mentioned insurance and how I am sorted with it, he proceeded to say he had added it but will remove it, of which he immediately did. He also explained that the the 1st debit would be slightly higher, by just over R100, from what I signed. I understood and accepted, to my surprise, the 1st debit was higher by over R300 and I let that slide.

When I received another debit order reminder the second month, the amount to be charged was still higher from what I had signed. I then followed up with the same consultant, he explained that the matter has been escalated as the insurance had been cancelled and does not understand why I am still getting billed, he also advised that I get in touch with MTN insurance which I did. He told me to be patient and allow the 2nd debit to go off as the matter would not have been resolved by the time the debit goes off. Again, I understood and accepted.

MTN insurance then advised that I present tax invoices so I can get refunded the amount I was billed for insurance over the period of 2 months. I did so and they advised that the matter has been escalated again. I kept on following up so that I do not get billed the 3rd time. They promised that would not happen, but I got so angry when they debit for the 3rd time. Now when I call the insurance they are telling me that they the matter is now with MTN, they are the ones to refund me and remove the insurance debit order from my account.