PS
Prakshla S

1 reviews | Active since Jan 2015

29 Jan 2015, 13:27

MTN billing me for calls i did not make.

I have received large bills over last 2 months when i reviewed itemised billing there were numbers that i didnt call. the call amounts to over R500. MTN claims that since i took out the contract and it is registered in my name i made these calls. when i called to check who owns the phone of the number on my bill, it belongs to a lady i do not know. all these calls were made during working hours when i do not use my phone. I am very disappointed with the service from MTN.

0
Replies (1)
MTN South Africa
MTN South Africa's reply17 Feb 2015, 13:56
Official
Hello Prakshla,


Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records a billing query was logged and the calls were validated as correct because the usage was directly from the SIM card.

Best regards
Mantoa
REQ:***