PS
Prakshla S
1 reviews | Active since Jan 2015
29 Jan 2015, 13:27
MTN billing me for calls i did not make.
I have received large bills over last 2 months when i reviewed itemised billing there were numbers that i didnt call. the call amounts to over R500. MTN claims that since i took out the contract and it is registered in my name i made these calls. when i called to check who owns the phone of the number on my bill, it belongs to a lady i do not know. all these calls were made during working hours when i do not use my phone. I am very disappointed with the service from MTN.
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Replies (1)0
Replies (1)MTN South Africa's replyOfficial
17 Feb 2015, 13:56Hello Prakshla,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records a billing query was logged and the calls were validated as correct because the usage was directly from the SIM card.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records a billing query was logged and the calls were validated as correct because the usage was directly from the SIM card.
Best regards
Mantoa
REQ:***
MTN South Africa's reply17 Feb 2015, 13:56
Official
Hello Prakshla,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records a billing query was logged and the calls were validated as correct because the usage was directly from the SIM card.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records a billing query was logged and the calls were validated as correct because the usage was directly from the SIM card.
Best regards
Mantoa
REQ:***
