1 reviews | Active since Nov 2014
MTN billing me for a phone I don't have...I'm over MTN...need to port my number ASAP
<p>About 2 weeks ago I wrote a review about my ********** contract experience which I ended up canceling and was assured on this platform that I would not be billed...but my account has now been debited for a nonexistent contract. Just called the call center and they confirmed that I don't have a contract with MTN, SO PLEASE EXPLAIN WHY YOU ARE TAKING MY MONEY?!?!</p>
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We have requested the relevant functional unit to assist and make sure that the journal of R589.33 (incl. vat) has been captured so that the amount can be refunded back to your bank account.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We have requested the relevant functional unit to assist and make sure that the journal of R589.33 (incl. vat) has been captured so that the amount can be refunded back to your bank account.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********