DM
Dudu M

1 reviews | Active since Jun 2018

11 May 2019, 00:17

MTN billing me for a non-existent contract

MTN has been billing for a contract I don't have and now they have sent my details to their legal department for collection. They called me saying I owe them for a contract with my Telkom mobile simcard. after long dispute, they advised me to send affidavits that i never took contract with them and I am not receiving any data/free minutes from them, which I did, But still today I am being threatened with court action for a contract I never took, a cellphone that I never had and they claimed it was sent to me and I am still receiving data from them. Please help as my please with MTN has fallen on deaf ears.

0
Replies (1)
MTN South Africa
MTN South Africa's reply13 May 2019, 14:29
Official
Good day Dudu

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.

Please give us a chance to look into this and revert back to you.

Warm Regards, 
Ayanda Mthimkhulu
Complaints Management Team