BC
Betty C
1 reviews | Active since Sept 2016
27 Sept 2016, 18:06
MTN billing issues, unacceptable!
<p>Received a R13k charge for 15mb of data (so an obvious error as that makes no sense), despite still being well within my data bundle. The poor call center staff member responds with a very apologetic line that there is a technical bug and it has been escalated and here's a reference number... Few minutes later my service is suspended, so despite being a contract customer for many years, you suspend my service because you billing system has a very obvious glitch?! Fix it!! and QUICK!!</p>
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MTN South Africa's replyOfficial
09 Oct 2016, 16:36Good Day Ms Betty Carpenter,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the delayed response and for any inconvenience caused. Kindly note that this was a system error which we are sincerely apologise for, according to our records you have been credited One month subscription as a goodwill genture from us for the inconvenience you experienced as a result of this incorrect suspension.
Be assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
USD REQ:***
Best regards,
MTN South Africa's reply09 Oct 2016, 16:36
Official
Good Day Ms Betty Carpenter,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the delayed response and for any inconvenience caused. Kindly note that this was a system error which we are sincerely apologise for, according to our records you have been credited One month subscription as a goodwill genture from us for the inconvenience you experienced as a result of this incorrect suspension.
Be assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
USD REQ:***
Best regards,