JN
Jason N

1 reviews | Active since Nov 2012

03 Jul 2015, 10:08

MTN Billing Issues and Lack of Customer Care

So, around Middle June I made a R400 payment and end of June I made another R400 payment as I get paid fortnightly. My bill should be between R710 & R790. After the first R400 payment, I get an SMS saying there is approx R93.00 outstanding, no big deal, I'm still in the month and know I will be paying the other R400 end of the month. Last day of June I get a notification that payment of the R93.00 has to be paid in 2 days or the line will be suspended. I paid R400 the next morning. They suspended the line an hour after I paid ( and a full day earlier than stated in the message ). 2 days later I get a notification that my payment was received, then again 2 days after that, the same message asking for the R93.00. Line is still suspended. I tried calling 808, online assistance, emailed customer care and sent a message on Facebook and there is no answer or response. Please can someone from accounts get in touch with me ASAP ?

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Replies (1)
MTN South Africa
MTN South Africa's reply23 Jul 2015, 14:44
Official
Hello Jacyndraven,

Thank you for your post,

We apologise for the delayed response and for any inconvenience this may have caused.

According to our records the payment was received and the barring was also removed. We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us.

Thank you
Wenzile Masina
REQ:***