MTN BILLING ISSUE – DELAYED RESOLUTION AND OVERCHARGES I am lodging a complaint regarding a billing issue not fully resolved despite being acknowledged by MTN

MTN BILLING ISSUE – DELAYED RESOLUTION AND OVERCHARGES I am lodging a complaint regarding a billing issue not fully resolved despite being acknowledged by MTN. In Jan 2026, I accepted a data upgrade after being assured there would be no additional costs. However, in Feb I was billed ±R300 extra. On 20 Feb, MTN confirmed my complaint was valid and advised the amount would be refunded and my plan reverted within 14 days. The refund was done in March, but the reversal only in April, outside the timeframe. Due to this delay, I incurred further charges: • March: ±R100 • April: ±R100 • May: ±R200 I have also been referred between MTN and Rewards/Mondo, delaying resolution. Kindly review the additional charges and confirm billing is now corrected. Lwandile Nuba