FM
Fundisile M

1 reviews | Active since Nov 2015

25 Nov 2015, 10:31

MTN BILLING IS ABSURD, ****** & ******** US USERS

Early this morning I loaded R50, R30 & R30 Airtime respectively because i wanted to load a week R65 1 Gig Data Bundle. When I notice my airtime was very low after loading the 1 Gig. I contact their 173 call centre to speak to their agents which were rude & clearly do not have telephone ettiquitte.<br> <br> I was told by Shaheed that my R34.79 airtime was deduct but internet usage bearing in mind it was less than a min loaded these airtimes. I did not even login to any internet the only thing that was happening was only my whatsapp messages coming through. Which Mohammed who claimed to be a senior manager said my first R50 airtime came down to about R45 because of the usage but again to charge R34.76 and claim its internet usage which I was not even using. Thats nosense, if this query does not get resolve and MTN look and their billing system. I am running out of this network. This is not the first time,I have been with this network for almost 20 years and I have stayed loyal but the past two weeks MTN has been giving hell. I load almost DATA BUNDLES for R65 every week for the past months never ever this has ever occured to me. This morning I have done nothing differently but this happend

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Replies (1)
MTN South Africa
MTN South Africa's reply26 Nov 2015, 16:34
Official
Hello Fundi1469,

Thank you for your post.

Please accept our apologies for the inconvenience experienced.

We are sorry to have disappointed in this regards. However your phone was connected to the Internet .According to our system you had open applications and immediately after loading your airtime they started updating .Please select applications one by one and restrict background data of all applications you don't use every day

We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional information.

Regards
Rosetta