1 reviews | Active since Jun 2013
Mtn Billing Incorrect once again - Overcharged
I called the call centre on 21/09/2015 and spoke to Nompumelo - Ref Number: ***. I upgraded my contract in June/July 2015. The premium I now subscribed for was R349.00 incl vat per month. In July my premium came to R534.11. When I called Nompumelo, she checked the billing and explained that the Recurring SMS Dundle 300 for an amount of R39.47 should be removed as it was incorrect. I have now pulled out my billings for July, August, September and October and this amount still reflects on my billings. I am upset that after holding so long for a consultant and discussing my query, I still get an incorrect Billing from Mtn. The Itemized Billing from Mtn is not user friendly/ simple and can easily confuse a consumer. I request Mtn to immediately rectify my itemized billings and provide me with a refund. I sincerely hope they check their Itemized billings as per the contract the clients sign up for and re-frame from overcharging the consumer.
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the billing management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the billing management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
