SN
Shantal N
1 reviews | Active since Jul 2011
23 Mar 2016, 09:36
MTN billing games
MTN has broken my trust after a year journey.<br> whats shocking, no commitment to do a billing reversal. my current bill has increased 200%.<br> \out of bundle\" rates is what they call it... but no proof of such."
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MTN South Africa's replyOfficial
23 Mar 2016, 22:34Hello snooopsta,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Your line is an open line and you were billed for extra usage after depleting the data bundles. We have requested the billing department to validate the data charges, reference number: ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Your line is an open line and you were billed for extra usage after depleting the data bundles. We have requested the billing department to validate the data charges, reference number: ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply23 Mar 2016, 22:34
Official
Hello snooopsta,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Your line is an open line and you were billed for extra usage after depleting the data bundles. We have requested the billing department to validate the data charges, reference number: ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Your line is an open line and you were billed for extra usage after depleting the data bundles. We have requested the billing department to validate the data charges, reference number: ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,