MTN - Billing for handset fees on old contract

Hello MTN<br> <br> Now I feel like you are *****ing from me. This is an update from a previous report I wrote - see MTN's Mike's answer below:<br> <br> \Hello JamieDuncan75,<br> <br> Dear Valued Customer,<br> Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.<br> <br> As per our telephone conversation Handset fee is basically the cost of your chosen handset. <br> The total cost of the handset is broken down in to the number of months making up your contractual term (24mths) and added to your statement as H/wees and the last amount of handset fee will be on the invoice dated 01/03/2016.<br> <br> warm rewards<br> mike<br> REQ:***\"<br> <br> I have just received my April invoice (01/04/2016), and yet I am still being billed for my previous contract's handset. I have been paying this handset off now for 26months. When is it going to F'ing stop???<br> I have emailed MTN on 5 previous occasions, and am yet to receive a response even though the \"read receipt\" on the email says they have read the email on all 5 previous occasions. <br> Do you guys actually do anything in the office or what???<br> Mike please respond!!!"