CZ
Clive Z

1 reviews | Active since Jan 2014

30 Jul 2015, 10:33

MTN Billing For A Number That No Longer Works

My name is Clive Zebethu Zikalala I had three contracts with MTN and I have always made sure that as an honest loyal and fair client I have paid there money on time on the due date as MTN requires.<br> I was offered a contact to receive R50 airtime and pay R30 every month for the R50 airtime for cell phone number *** for my mother who is currently unemployed (not that Sfiso Dabengwa and his fat cat managers actually care) and she uses the airtime to manage some of her informal business opportunities she comes across , MTN advised me and her that number is no longer active and they will not allow us to use the number , but they did not advise this when I app**** for the R50 airtime when they took the number.<br> So in other words MTN made me take up a contract for a cell number they know they will not allow to use and make me pay for a number they do not want to retrieve as long as I was fooled into pay R30 for the next 24 months and not get the airtime that is how MTN makes there money by miss leading client to pay and then cancel the cell number as long as the client pays.<br> I have been an honest loyal customer of MTN and trust me you they do not return the same principles

0
Replies (1)
MTN South Africa
MTN South Africa's reply11 Aug 2015, 15:48
Official
Hello Zebethu,

Thank you for your post

Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Kindly supply us with the number that was given to your mother instead of the ***. The system is not showing us any new activation under your name.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards
Lungi
REQ:***