MTN Billing

I received an e-mail from agent Nokuthula Mlaba and all she told me was to send my router to nearest MTN store if I need to cancel.

This is after MTN sending me the following message and she informs me that I still owe MTN. I have not had this service for more than a month and it's hell. E-MAIL I RECEIVED FROM MTN Y'ello Percival

MTN identified a billing error that resulted in an incorrect amount debited from your bank account.

We apologise for the inconvenience. MTN will ensure that you receive a full refund by 27 December 2023 into the debited bank account.

You can review your account on the MTN App and manage your Spend Limits and additional services at any time Warm regards, MTN