MTN BILLING DEPARTMENT WINS ON DE*****ING CUSTOMERS

The MTN Billing department is the worst. In January, app**** for a home-sim-only deal. But I wasn't apparently the sim isn't compatible with every home router. So I struggled to get a compatible router and canceled the contract within 7 days. End of January, I am invoiced for the contract that I canceled. I complained, they requested the proof of when I canceled, I sent the confirmation sms' from MTN. They close the complaint without getting back to me about my refund. I give up. June, I open a DATA only contract for my mobile on my prepaid sim... The lady who assisted me assured me that I wouldn't lose any airtime or minutes that I have because this is a data only line. End of June, I am billed 1400 for voice. Because apparently I FORFEITED THE MINUTES THAT I HAD. And I cannot load minutes. Just airtime.