Mtn billing department not working on weekends so we have to wait until Wednesday or Tuesday for them to allocate my payment. I must wait as a customer how professional is that. And u say u the best service provider with slow network.

I just phoned mtn now telling them I paid my router today and it's not working the agent is telling me that my router will maybe start working by Wednesday. She is doing short cut service and then I ask her why am I receiving different service from mtn. The other time I was told to send proof of payment for it to be allocated. Only then she says I must send the proof of payment she will send it to the billing department but not sure if they working. Imagine whose fault is that mtn doesn't hire enough staff to work on weekends or whose fault is that mtn decides to keep their staff home on weekends when we want to receive service as customers.