SR
Sonetta R
1 reviews | Active since Feb 2015
18 Mar 2016, 09:05
MTN Billing Department Is Useless
Pathetic ... that is what the MTN Billing Department is ... pathetic. After 6 weeks I still didn't get the statements I requested. After 6 weeks, what do they send me, a link to download the previous 3 months of statements but I requested statements from 2014. (Over the 6 weeks I had to log 4 calls for this because every time the previous call is closed without delivering what I asked for) I give up. PATHETIC. And the reply you get from MTN on HelloPeter.com is just a copy and paste. They are not interested in assisting their customers.
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Replies (1)MTN South Africa's replyOfficial
23 Mar 2016, 16:23Hello SonsR,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Please note we have re-escalated the request to management team of the billing department to email the requested statements. Please allow a turnaround time of 3 working days.
Please accept our apologies for the delay experienced.
Regards
Nompumelelo
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Please note we have re-escalated the request to management team of the billing department to email the requested statements. Please allow a turnaround time of 3 working days.
Please accept our apologies for the delay experienced.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply23 Mar 2016, 16:23
Official
Hello SonsR,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Please note we have re-escalated the request to management team of the billing department to email the requested statements. Please allow a turnaround time of 3 working days.
Please accept our apologies for the delay experienced.
Regards
Nompumelelo
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Please note we have re-escalated the request to management team of the billing department to email the requested statements. Please allow a turnaround time of 3 working days.
Please accept our apologies for the delay experienced.
Regards
Nompumelelo
REQ:***
