SR
Sonetta R

1 reviews | Active since Feb 2015

18 Mar 2016, 09:05

MTN Billing Department Is Useless

Pathetic ... that is what the MTN Billing Department is ... pathetic. After 6 weeks I still didn't get the statements I requested. After 6 weeks, what do they send me, a link to download the previous 3 months of statements but I requested statements from 2014. (Over the 6 weeks I had to log 4 calls for this because every time the previous call is closed without delivering what I asked for) I give up. PATHETIC. And the reply you get from MTN on HelloPeter.com is just a copy and paste. They are not interested in assisting their customers.

0
Replies (1)
MTN South Africa
MTN South Africa's reply23 Mar 2016, 16:23
Official
Hello SonsR,

Thank you for your post.

Please accept our apologies for the inconvenience experienced.

Please note we have re-escalated the request to management team of the billing department to email the requested statements. Please allow a turnaround time of 3 working days.

Please accept our apologies for the delay experienced.

Regards
Nompumelelo
REQ:***