1 reviews | Active since May 2010
MTN Billing Department fail
Hi there,
My wife had a billing issue (account debited twice), since August 2017. Despite numerous phone calls and emails, she simply receives and SMS a couple of days after logging the issue, which reads that the issue has been "resolved", yet it has not been. We have emailed you the proof of payment and were promised a credit, but after almost a year, nothing has been done.
Please sort this out once and for all. It certainly cannot be that hard to do?! Thank you
Good day Kevin,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that there have been a credit passed on your MTN acc. One was passed on 09/08/2017. This credit was left on your MTN acc until you were debited on 02/11/2017. This means that the credit was not passed on your bank acc but your MTN acc and the next debit was taken deducted from this credit. This is the reason why you were not debited for 3 months (between August and November). I have had a look on the notes on your acc and see that you have no other disputes that require a credit.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Good day Kevin,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that there have been a credit passed on your MTN acc. One was passed on 09/08/2017. This credit was left on your MTN acc until you were debited on 02/11/2017. This means that the credit was not passed on your bank acc but your MTN acc and the next debit was taken deducted from this credit. This is the reason why you were not debited for 3 months (between August and November). I have had a look on the notes on your acc and see that you have no other disputes that require a credit.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,