MTN - BILLING DEPARTMENT

MTN's billing department is pathetic

We want this account sorted out TODAY!!

My husband has been a loyal client of MTN his whole life. For the last 5 months his cell phone gets disconnected monthly because they say he didn't make a payment.

He upgraded his contract which started Aug 2019 @ R1198.45 p/m. My husband pays R1300.00 every month (R101.55 more than what gets invoiced). Due to the fact that he was in a credit of R1523.00 in December 2020 het decided to use the credit instead of making another payment and since that payment that he skipped they claim that he has not made a payment.

Invoiced from Aug 2019 - March 2021 - R23 969.00 Payments from Sept 2019 - April 2021 - R24 175.22

His account is clearly still in a credit of R206.22 at the end of April. MTN made a mistake somewhere (either a double invoice or a pmt that was mis-allocated.

My husband lost his phone and need to do a swim swop, but they refuse to do the sim swop until they receive the outstanding payment. He cannot do anything, can even do banking. How will they get pmt at the end of the month if he cant log into his bank.

He went to MTN in Kollonade twice, he phoned the call centre numerous times, and nobody can assist.

What more do we have to do???