MTN Billing

I am writing this out out shear frustration. I have been a customer on contract with MTN since 1999 and i pay monthly via debit order. Oot of the nowhere they put my account into arrears and claim a payment was not made in January 2022. I am absolutely dispute this fact aand have gone through two upgardes in the meantime which would never of been done if a account was in arrears.

I have made numerous calls and speak to consultants that also cannot explain this and cannot help further. Ihave asked each time to speak to a manager, each time I am put on hold for 30 minutes to an hour. Today the consultant after 28 minutes aid she was putting me through to the manager...the call was not answered and the voice recording said, no voicemail can be left, good bye!

I am told that they are going debit my account on the 17th without me agreeing to this nor being provided any proof of this arrear amount

MTN, please at least get someone in billing that can resove this issue to speak to me as your systems are very clearly designed to frustrate the complaints / resolution process to a point that the consumer will just give up as who has the time to sit on 5 calls over a period of two days at an average during of 45 minutes at a time with no progress