MTN billing/customer service goes bad to worse

I had a contract which was handed over to legal in 2012. An arrangement was made and payments were made. I settled the account in September 2015 and tried to take out a new contract. It was declined as my name was still on legal status. I called MTN to ask why I was still on legal and they said I must call the lawyers. The lawyers confirmed that the file was returned to MTN in 2013 and they need to remove me from legal. MTN says its not with them and I must call the lawyers. Legal dept does not call me back and all the consultants read from a script instead of escalating my query or using common sense. I settled the account end September but I am also being debited in the last 2 months again. How is this possible? Nobody calls back. MTN will now lose my future business and my company cell contracts will be cancelled and I will ensure that we get business contracts with another telecoms provider. The call centre options to get through to contracts is also problematic as it cuts you off - for a telecoms company, it is poor service all round.<br>