AS
Alistair S
1 reviews | Active since Aug 2018
29 Aug 2018, 18:48
MTN billing complete failure
Got a new contract with MTN at the iStore. Every month since have been over charged by about R400 nearly 50% more.
Every month have to phone to have this corrected. Was refunded for 2 months worth just to go back to being over billed.
Extremely tired of having to contact monthly to have this corrected. Unacceptable service from MTN.
Have asked for cancellation and the cancellation fee is more than the entire value of the contract.
Look forward to taking my business elsewhere in future.
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Replies (4)AS
Alistair S's updateReviewer Update
29 Aug 2018, 18:53The number provided is my phone number as the contracted SIM is a data SIM
AS
Alistair S's update29 Aug 2018, 18:53
Reviewer Update
The number provided is my phone number as the contracted SIM is a data SIM
MTN South Africa's replyOfficial
03 Sept 2018, 10:58Good day Alistair
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
MTN South Africa's reply03 Sept 2018, 10:58
Official
Good day Alistair
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
AS
Alistair S's updateReviewer Update
05 Sept 2018, 00:12The situation is getting worse.
The unbilled invoice that is against my account is still the wrong amount, and I know if I call or complain I will be told “it is not final it will only be final on the 11th”, just for me to wait to get over billed by the end of the month so I can phone and complain again (from experience). This has been on going from the first month of the contract.
Now since you have looked at correcting it I now have been charged my over charged invoice amount, paid it and now to add to the woes have NO SERVICE!
This service is appalling!
I regret ever taking a contract with MTN.
AS
Alistair S's update05 Sept 2018, 00:12
Reviewer Update
The situation is getting worse.
The unbilled invoice that is against my account is still the wrong amount, and I know if I call or complain I will be told “it is not final it will only be final on the 11th”, just for me to wait to get over billed by the end of the month so I can phone and complain again (from experience). This has been on going from the first month of the contract.
Now since you have looked at correcting it I now have been charged my over charged invoice amount, paid it and now to add to the woes have NO SERVICE!
This service is appalling!
I regret ever taking a contract with MTN.
AS
Alistair S's updateReviewer Update
17 Sept 2018, 06:12I have just received another round of billing, with no effort to be contacted by MTN, or have this resolved since raising this on hellopeter and after my various attempts with their contact center.
Not sure what else to try, going to raise a complaint with the consumer good and services ombud and hope that they can do more.
AS
Alistair S's update17 Sept 2018, 06:12
Reviewer Update
I have just received another round of billing, with no effort to be contacted by MTN, or have this resolved since raising this on hellopeter and after my various attempts with their contact center.
Not sure what else to try, going to raise a complaint with the consumer good and services ombud and hope that they can do more.