CA
Craig A
1 reviews | Active since Dec 2013
02 Feb 2015, 12:21
MTN billing as they wish
MTN has cut me off twice in 2 months after i have been trying to get VAT invoices to submit to my company for payment... and even after submitting proof of payment 6 days ago, am now being threatened with complete suspension and legal action. They have moved my payment due date to around the 23rd, which i have never heard of in my life and usually cut me off 2 days later after sending me an mms with an account, i have tried everything to get them to send me a invoice via email and to no avail.
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MTN South Africa's replyOfficial
09 Feb 2015, 11:46Hello Phoenix2002,
Thank you for your post.
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Your line is active. Please note that since you are on cash payment type you have 21 days of paying for your account from date of invoicing.
I have also noted that the delivery method of statements has been amended to email on the system.
regards
Thabelo
REQ:***
Thank you for your post.
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Your line is active. Please note that since you are on cash payment type you have 21 days of paying for your account from date of invoicing.
I have also noted that the delivery method of statements has been amended to email on the system.
regards
Thabelo
REQ:***
MTN South Africa's reply09 Feb 2015, 11:46
Official
Hello Phoenix2002,
Thank you for your post.
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Your line is active. Please note that since you are on cash payment type you have 21 days of paying for your account from date of invoicing.
I have also noted that the delivery method of statements has been amended to email on the system.
regards
Thabelo
REQ:***
Thank you for your post.
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Your line is active. Please note that since you are on cash payment type you have 21 days of paying for your account from date of invoicing.
I have also noted that the delivery method of statements has been amended to email on the system.
regards
Thabelo
REQ:***