MTN Billing and Communication.

Good Day, For a year my contract is being incorrect billed. Signed of an amount and billed double because they didnt add the discount when entering it to a new system. A person can understand that mistakes will be made, but a year of lodging complaint at service centre calling 135, calling head office, emailing complaint@mtn and nothing has been done or getting any response.

Really good service from MTN.

Now the contract in question comes to an end and i cant cancel or upgrade and being told i am now liable for the full amount of the contract. Since i "owe" money, i can do nothing!!. I pay ever month the amount i signed for on the contract but cant do anything now. my service keeps being cut, like i said i pay for that i sign not what MTN is billing the last year.. Even saying that ever three to four months they reverse the amount that has been over billed. That shows you MTN knows its incorrect but still does NOTHING to fix it or even get back to their clients.

I have been with MTN 18 years and to ruin a relationship of that long with a client is just wrong.

Dont know what to do anymore or how to contact.. Please Advise..