MP
Michelle P
1 reviews | Active since May 2015
01 Jun 2015, 08:13
Mtn Billing after cancellation of contract
I cancelled my Mtn contract on 24/05/15 as it had experired and I wanted to migrate to an other service provider. I was taken off the air the same day I cancelled my subscription, but still they deducted money from my bank acc. I went to a Mtn shop, but they said they cannot assist me and I must call customer service. Customer service is not available as they are STILL on strike. I am so glad that I decided to cancell my subscription, because this I find unacceptable
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Replies (1)0
Replies (1)MTN South Africa's replyOfficial
01 Jun 2015, 11:09Hello Pietersm,
Apologies for the inconvenience experienced, please note that the matter has been referred to relevant department. They will investigate and revert to you with feedback and a way forward. The reference number for the query is: USDREQ:***.
Regards,
MTN Service Provider
Apologies for the inconvenience experienced, please note that the matter has been referred to relevant department. They will investigate and revert to you with feedback and a way forward. The reference number for the query is: USDREQ:***.
Regards,
MTN Service Provider
MTN South Africa's reply01 Jun 2015, 11:09
Official
Hello Pietersm,
Apologies for the inconvenience experienced, please note that the matter has been referred to relevant department. They will investigate and revert to you with feedback and a way forward. The reference number for the query is: USDREQ:***.
Regards,
MTN Service Provider
Apologies for the inconvenience experienced, please note that the matter has been referred to relevant department. They will investigate and revert to you with feedback and a way forward. The reference number for the query is: USDREQ:***.
Regards,
MTN Service Provider
