MP
Michelle P

1 reviews | Active since May 2015

01 Jun 2015, 08:13

Mtn Billing after cancellation of contract

I cancelled my Mtn contract on 24/05/15 as it had experired and I wanted to migrate to an other service provider. I was taken off the air the same day I cancelled my subscription, but still they deducted money from my bank acc. I went to a Mtn shop, but they said they cannot assist me and I must call customer service. Customer service is not available as they are STILL on strike. I am so glad that I decided to cancell my subscription, because this I find unacceptable

0
Replies (1)
MTN South Africa
MTN South Africa's reply01 Jun 2015, 11:09
Official
Hello Pietersm,

Apologies for the inconvenience experienced, please note that the matter has been referred to relevant department. They will investigate and revert to you with feedback and a way forward. The reference number for the query is: USDREQ:***.

Regards,
MTN Service Provider