1 reviews | Active since May 2016
MTN BILLING Account number N***
<p>My name is masixole and i have a contract phone with MTN since 01 September 2014 which i was paying premium of R479 but in december 2014, i got billed amount of R1700 and kept going up every month.</p> <p> </p> <p> </p> <p dir="LTR" align="LEFT">I queried regarding the billing of invoices with mtn in december 2014 still and still today that issue hasn't been resolved. and recently I got an sms from SSDA *** saying my mtn account has been handed over to SSDA which is legal collection.</p> <p dir="LTR" align="LEFT">where's the fault is with MTN on the billing as I had complained & reported to one of mtn consultants about incorrect invoices and the amount of airtime being transacted under my account without my knowledge, because the airtime which is transacted under my account doesn't even show on the *141# balance, which I queried with mtn to check that as I was originaly a Nashua mobile customer when I took the contract. the consultant confirmed nothing shows under my account & even Nashua mobile confirm the same that nothing they can see under my account.</p> <p> </p> <p dir="LTR" align="LEFT">but you kept on send wrong invoices without resolving the issue first and now all of the sudden my account is handed over to legal collection which is unfair & unacceptable as this will affect my credit record.</p> <p dir="LTR" align="LEFT"><span lang="EN-ZA"><span lang="EN-ZA"><span lang="EN-ZA"><span lang="EN-ZA">so i did'nt make payment until the issue is resolved & now the outstanding balance is about R31000 which i dont even have and can afford.</span></span></span></span></p> <p> </p> <p dir="LTR" align="LEFT"> </p> <p>can please help me to resolve this issue with MTN.</p> <p> </p> <p><span lang="EN-ZA"><span lang="EN-ZA"><span lang="EN-ZA"><span lang="EN-ZA"><span lang="EN-ZA"><span lang="EN-ZA">I can be contacted on ***</span></span></span></span></span></span></p> <p><span lang="EN-ZA"><span lang="EN-ZA"><span lang="EN-ZA"><span lang="EN-ZA"><span lang="EN-ZA"><span lang="EN-ZA"><span lang="EN-ZA"><span lang="EN-ZA"><span lang="EN-ZA"><span lang="EN-ZA"><span lang="EN-ZA"><span lang="EN-ZA">hoping to hear from you soon.</span></span></span></span></span></span></span></span></span></span></span></span></p> <p> </p> <p><span lang="EN-ZA"><span lang="EN-ZA"><span lang="EN-ZA"><span lang="EN-ZA"><span lang="EN-ZA"><span lang="EN-ZA"><span lang="EN-ZA"><span lang="EN-ZA"><span lang="EN-ZA"><span lang="EN-ZA"><span lang="EN-ZA"><span lang="EN-ZA"><span lang="EN-ZA"><span lang="EN-ZA"><span lang="EN-ZA"><span lang="EN-ZA"><span lang="EN-ZA"><span lang="EN-ZA">best regards</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></p> <p> </p> <p> </p> <p> </p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the matter has been escalated to the relevant functional unit for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the matter has been escalated to the relevant functional unit for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
