ML
Michael L

1 reviews | Active since Jun 2015

30 Jun 2015, 11:05

MTN Billing A***

To whom it my concern,<br> <br> Am struggling for 2 months that MTN resolve my billing query and am not getting any joy from them. The problem I have is that they are saying we went 9 GB over 2GB card limit that does not make sense to me. They had to suspend the card as soon as went over the limit and why did they leave the account to go 9GB over. This are unactable from them to let a account go so high and why do you have a account for 2GB monthly and then they let you finish your 2 GB plus they let you go 9GB over. This needs to fix ASAP as am not going to pay that amount that went over so far. They need to come with a better solution. What I can suggest is that we do the one of data bundle to make up the 9GB that went over.<br> <br> Can you please give me feedback ASAP about over problem we have. <br> <br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply15 Jul 2015, 10:04
Official
Hello mike1918,

Thank you for your post,

We apologise for the delayed response and for any inconvenience this may have caused.

Please note that the account number you have provided belongs to another user and we cannot pick up any details with the cellphone number provided. In order for this matter to be resolved you can contact our customer service helpdesk on 808 and provide them with the account details.

Thank you
Wenzile Masina
REQ:***

Best regards,