MTN BILLING

MTN bills me for nothing.

I had a cellphone contract from 08/04/2021 to 11/03/2024 for 36 months which was supposed to end on 11 March 2024. I cancelled the contract at the beginning of March when I told them if the contract has been paid fully , do not take a debit order for data and minutes. So I was advised that my last payment would be the end of April. It was not, to this day each month they take the debit order after I've been trying to cancel it for 6 months now. I called into the contact centre, allocations centre, retention centre, billing centre to enquire. Numerous attempts with many consultants, references numbers was logged and after my contract has ended they declined the cancelation for data and minutes, AFTER the contruct has ended with other reference numbers that has been logged but has gone unchecked or ignored. Not just the endless attempts but the time it took everytime. How can I be billed for a cancelled contract. I received no data or minutes to be billed for. They also put a cellphone number on my contract that I did not request or received. I want a refund for the money deducted from the 1st of April 2024 up until now, as their deduction was ilegal.