BJ
Brendan J
1 reviews | Active since Oct 2014
29 May 2017, 10:19
MTN BILLING
<p>R643.03 extra on a R94 pm top up contract with a zero limit. Logged a query 26 May at 7:10 only to be told 29 May at 9:38 what i already knew when i logged the first query, when asked why my limites were removed from zero and who removed it. Not only did i not get a response but i had to call back and log another query for an answer.</p> <p>REQ ********** 26 May</p> <p>REQ ********** 29 May</p> <p>In the meantime, I must just accept the financial inconvenience. O, by the way; THIS IS NOT THE FIRST TIME THIS HAS HAPPENED!!!!!!</p> <p>So, i hope you will be as quick to refund me as you were to debit me.</p>
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MTN South Africa's replyOfficial
11 Jun 2017, 20:50Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that our records shows that the Usage limit was increased from R0.01 to R643 on the 26 March 2017 at 20:51pm via the USSD string on the phone itself. For this reason charges are valid and no credit or refund is due.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
MTN South Africa's reply11 Jun 2017, 20:50
Official
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that our records shows that the Usage limit was increased from R0.01 to R643 on the 26 March 2017 at 20:51pm via the USSD string on the phone itself. For this reason charges are valid and no credit or refund is due.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
BJ
Brendan J's updateReviewer Update
27 Jun 2017, 06:25So... with no concrete proof, I had to just forfeit last months additional charges. whats your excuse this time.
This is now the second time that this number went over the capped limit. R562.28 data calls when the limits are set at R1. When this happened last moth i personally changed all limits to R1 on all devices, which is still set. How did this happen this time?? and... i took this phone away, its not been used.
I WANT LAST MONTHS CHARGES AS WELL AS THIS MONTHS CHARGES REVERSED NOW!!!!!!!!!
I thought I resolved this issue last month but clearly not.
and while we at it, with 6 months left, maybe you can just move my December contracts to pre-paid.
BJ
Brendan J's update27 Jun 2017, 06:25
Reviewer Update
So... with no concrete proof, I had to just forfeit last months additional charges. whats your excuse this time.
This is now the second time that this number went over the capped limit. R562.28 data calls when the limits are set at R1. When this happened last moth i personally changed all limits to R1 on all devices, which is still set. How did this happen this time?? and... i took this phone away, its not been used.
I WANT LAST MONTHS CHARGES AS WELL AS THIS MONTHS CHARGES REVERSED NOW!!!!!!!!!
I thought I resolved this issue last month but clearly not.
and while we at it, with 6 months left, maybe you can just move my December contracts to pre-paid.