1 reviews | Active since Jul 2014
MTN Billing
<p>my issue is that i am in arrears on my MTN account ********** 067 becuase of MTN useless mess up like always and also they do not want to take the fact that theyare accountable for thier mistake and want to blame it on the customer. the issue started when MTN has a mess up with their debit order system in April and the debit order did not go off i pay this acc month to month with no hassles until MTN messed up again. now i owe R2600.00 on the acc which is not my error i am really fed up of this and now that i want to buy a car it is becoming an issue, I was never in arrears all my life with my accounts its only this **** that i have to deal with month to month and keep reminding MTn to sort their problems. at first it was my 1st number stil active and now it this problem, like really i cant anymore. i would like the ceo of MTN to respond back to me as this matter is now serious MTn staff is really incomepetent i have spoken to Riedwaan Kops who really does not seem to be interested in my problem and with no help i get from him, i would really like to get a call or an email from the CEo of MTN itself not any manager. i am really upset and frustrated i feel like taking all my contracts and cancell it. i am not paying R2600.00 on thsi acc as it is not my fault MTN needs to rectify this acc and clear my name and a letter of apology that my acc is up to date and also updated on the itc. thanks my id number ********** 078083 Halima Wahed </p>
Good Day Halima,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. We have escalated this matter to the relevant parties and you will be contacted.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
Good Day Halima,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. We have escalated this matter to the relevant parties and you will be contacted.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
