1 reviews | Active since Mar 2018
I refer to Ref 1- ********** 9914.
It seems to me that my roaming is blocked as requested, due to incorrect billing from MTN.
I want to confirm if my account was also rectified because you billed me for national calls made in South Africa from MTN SA as international calls - I did not know that phone calls made from one tower in Pretoria to another tower in Pretoria is now international calls also – that dear MTN is fraught or plain *****ing from your customers.
We are living in Mozambique and is using Vodacom over here. When we go to South Africa we use MTN SA. At this stage my phone is soft locked because of your incorrect billing. I have paid the first account but I am not willing to keep on paying for incorrect billing and to be penalized for your mistakes, I insist that MTN rectify my account in the next 72 hours.
Please give me feedback per email.
Dear Eureka,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
We value your input and also appreciate the time you took to raise your concerns with us.
Please note that we have been trying to get hold of you with no luck on the number you have provided.
We wanted to discuss the account with you. The roaming service has been removed as per the request logged previously. The roaming charges have also now been credited to your account and will be updated in 24hours, reference number ***.
Free minutes are part of a loyalty program and they can only be used on MTN to MTN calls. Its only free SMS and Data that have no restrictions and this unfortunately is a business rule that cannot be changed.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Dear Eureka,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
We value your input and also appreciate the time you took to raise your concerns with us.
Please note that we have been trying to get hold of you with no luck on the number you have provided.
We wanted to discuss the account with you. The roaming service has been removed as per the request logged previously. The roaming charges have also now been credited to your account and will be updated in 24hours, reference number ***.
Free minutes are part of a loyalty program and they can only be used on MTN to MTN calls. Its only free SMS and Data that have no restrictions and this unfortunately is a business rule that cannot be changed.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
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