1 reviews | Active since Nov 2015
Mtn billing
I called MTN to complain about them charging me for the use of airtime whilst I do not have courage. I called the call centre multiple times using 173 & 1555. So by the end of the 3rd day they told me I had reached the quota for the number of times I can call without reaching a solution to them taking my airtime. They promised to call me back but that was all lip service.<br> <br> Today what they did is that they consumed my airtime although I had a data bundle. Now I do not have airtime but have data bundles even though I was on the net. This has been going on for a while. I am sick of calling into MTN because the consultants treat you like you are the one *****ing from them.<br> <br> I have had enough. Thank you for the worst service.
We are truly sorry for the inconvenience caused and for the delay with the matter being closed.
We do not condone poor service being rendered to our customers. We've escalated the matter directly to the management team wtihin our Prepaid Department. If your airtime has disappeared, they will refund the missing airtime.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
We are truly sorry for the inconvenience caused and for the delay with the matter being closed.
We do not condone poor service being rendered to our customers. We've escalated the matter directly to the management team wtihin our Prepaid Department. If your airtime has disappeared, they will refund the missing airtime.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
