MB
Mayenzeke B
1 reviews | Active since Oct 2015
01 Oct 2015, 12:10
MTN billed wrong account& sent to credit bureau
My bank called me to say I have a judgement on credit bureau . when I pulled the report. It said I owe MTN money. I called the mtn call centre 3 times. Firstly you wait for over 10 minutes before someone answers. then they put me through to legal department. When I finally got through legal department, I gave the guy the account number. He told the sent an sms to a number I have no clue about. When I asked him who's number is that, he put me on hold for 15 minutes. the dropped the phone.
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MTN South Africa's replyOfficial
02 Oct 2015, 11:41Hello Mayenzeke,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the legal management team for urgent attention. They will investigate and revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the legal management team for urgent attention. They will investigate and revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply02 Oct 2015, 11:41
Official
Hello Mayenzeke,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the legal management team for urgent attention. They will investigate and revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the legal management team for urgent attention. They will investigate and revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***